Job Description
Our Client provides property damage emergency services, restoration, and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. They are part of a global leading organization in the rapidly growing restoration sector. The Emergency Recovery Coordinator must possess strong interpersonal skills and be comfortable entering highly charged and stressful situations. They must be able to build a strong rapport with our Client's customers. ERC’s need to possess the ability to turn an emotionally distraught customer into a satisfied one and leave the customer with a positive lasting impression. The ERC’s primary responsibilities are to be professional, compassionate, courteous, positive and informative. The ERC will be compensated based on their ability to successfully close sales.
Responsibilities:
- Generate revenue by consulting with property owners affected by emergencies.
- Collaborate with public agencies and private entities for recovery efforts.
- Foster customer loyalty through positive relationships, and actively participate in community events.
- Respond to or dispatch emergency personnel to market PDR and secure business.
- Be knowledgeable of the territory, educate consumers, and provide feedback to the Sales manager.
- Build and maintain positive community relationships.
- Stay current on certifications and support the franchise's mission, vision, and values.
Education, Certification and/or Work Experience Requirements:
- 4-6 years experience in restoration ERC, military, fire service, EMS, police, medical, dispatching, construction, insurance, restoration, sales and customer service
- Knowledge of restoration products and services preferred
- High school diploma or equivalent
- Associate degree or equivalent certification in business administration or related field, preferred
- Proficient in Microsoft Office applications
- Valid driver's license
- High level communicator and strong interpersonal skills
- Proven ability to close sales and provide quality customer service
Pay Structure:
- $55,000 Base plus 2% uncapped commissions
- Significant growth opportunity with no cap on potential
Benefits
- Company vehicle
- Medical, 50% paid
- 401K
- PTO
- Paid holidays
Posting Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.